You may cancel your order at any time before it has been shipped. Once your cancellation request is confirmed, we will process a full refund to your original payment method. Please note that refund processing times may vary depending on your financial institution, but typically take 3-5 business days to reflect in your account. To cancel an order, please contact our customer service team immediately with your order number and request details.
We accept returns within 30 days of the original purchase date. To be eligible for a return, items must be in their original packaging, unused, and in the same condition as when you received them. You must also provide the original receipt or proof of purchase. Certain items, such as perishable goods or personalized products, may not be eligible for return unless they arrive damaged or defective.
To initiate a return, please contact our customer service team to obtain a Return Merchandise Authorization (RMA) number. Returns without an RMA number may not be processed. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item and will inform you of the approval or rejection of your refund.
Upon approval of your return, your refund will be processed to the original payment method. Please allow up to 10 business days for the refund to be processed and appear in your account. The exact timing depends on your payment provider's policies. Shipping costs are non-refundable unless the return is due to our error (e.g., wrong item shipped or defective product).
If you received a gift that you wish to return, we will issue a refund in the form of store credit to the original purchaser. The refund amount will be based on the original purchase price, excluding any shipping charges.
If you haven't received your refund within the expected timeframe, please first check your bank account again and contact your credit card company or payment provider, as it may take some time before your refund is officially posted. If you've done this and still have not received your refund, please contact us with your order details and we will investigate the matter.
For payments made via PayPal, please check your PayPal account balance before contacting us. Some refunds may be credited there rather than returned to your original payment method. If you suspect any error in the refund process, we will work with you and the payment provider to resolve the issue promptly.
If you have any questions about our Return & Refund Policy, please don't hesitate to contact us:
Company Name: Bootvoxq
Address: 1514 Happy Hollow Road, Wilmington, North Carolina
E-Mail: [email protected]
Phone: +1910-558-8663
Our customer service team is available Monday through Friday, 9:00 AM to 5:00 PM EST, excluding major holidays. We strive to respond to all inquiries within 24 business hours.
